FAQs


General Questions

Who is Lumielina?
LUMIELINA is a Japanese technology company focused on changing society through product innovation that enhances people’s lives. The company applies Programming Technology and scientific theories in quantum physics to the development of cutting-edge products.   LUMIELINA operates in five life areas: water, medicine, beauty, agriculture, and energy."

The company applies programming technology and scientific theories in quantum physics to the development of cutting-edge products.

LUMIELINA operates in five life areas: water, medicine, beauty, agriculture, and energy.

What is Bioprogramming?
Bioprogramming is LUMIELINA’S beauty division that applies the company's proprietary Programming Technology to its Beauty Devices.

Where can I purchase Bioprogramming products outside of the US?
Bioprogramming by Lumielina has distribution in Japan and Korea.

Do your devices ever go on sale?
We don't believe in promotion or discounting. Our products do not go on sale and we strictly enforce pricing guidelines.


Technology

How is the technology treating the hair?
Bioprogramming yields a systematic benefit that improves the entire structure of the hair – from the hair follicle through to the hair shaft. It improves hair quality at the quantum level (think of it as the tiniest level of energy) – which is how it’s treating and improving the health of the hair.

How long do the effects of Bioprogramming last?
The results of all the Bioprogramming Beauty Devices are cumulative - the more you use them the better and the healthier your hair becomes.

What makes this technology different?
Bioprogramming by Lumielina is a revolution for hair. Based on the premise that beauty needs science, this breakthrough scientific innovation is built into the ceramics of Bioprogramming’s beauty devices to rebalance hair structure and function. The result? A dramatic advance in hair health – moisture, shine and texture – restoring hair quality, strand by strand, the way nature intended it to be.


Devices

What is a REPRONIZER [DRY]?
Powered by proprietary technology, the REPRONIZER [DRY] is more than a hair dryer – it’s a beauty device that improves hair health. While the wind and heat of conventional dryers damage, dry, and compromise strands, the REPRONIZER [DRY] brings new life to hair by increasing moisture and adding shine. The advanced innovation in the REPRONIZER [DRY] reprograms and rebalances processed, damaged hair – restoring hair quality, strand by strand. The more you use it, the healthier and more beautiful your hair becomes.

What makes the REPRONIZER [DRY] different from a blow dryer?
While conventional dryers damage and compromise hair quality, the REPRONIZER [DRY] brings new life to your hair by increasing moisture and adding shine.

What is a HAIRBEAURON [CURL]?
Powered by proprietary technology, the HAIRBEAURON [CURL] is more than a curling iron – it’s a beauty device that improves hair health, creating soft, long-lasting curls. While the heat of conventional curling irons dries, burns, damages, and compromises hair, the HAIRBEAURON [CURL] doesn’t, even at the highest temperatures. Instead, it increases moisture and adds shine to hair. The advanced innovation in the HAIRBEAURON [CURL] reprograms and rebalances processed, damaged hair – restoring hair quality, curl by curl.

What makes the HAIRBEAURON [CURL] different from a curling iron?
Using conventional curling irons for over 30 seconds causes hair to burn. The HAIRBEAURON [CURL] doesn't, even at the highest temperatures. Instead it curls while protecting your hairs' protein -- minimizing damage and improving the quality and condition of your hair.

What is a HAIRBEAURON [STRAIGHT]?
Powered by proprietary technology, the HAIRBEAURON [STRAIGHT] is more than a flat iron – it’s a beauty device that improves hair health by leaving hair smooth and frizz-free. While the heat of conventional flat irons dries, burns, damages, and compromises hair quality, the HAIRBEAURON [STRAIGHT] doesn’t, even at the highest temperatures. Instead it increases moisture and adds shine to hair. The advanced technology in the HAIRBEAURON [STRAIGHT] reprograms and rebalances processed, damaged hair – restoring hair quality, strand by strand.

What makes the HAIRBEAURON [STRAIGHT] different from a flat iron?
Using conventional flat irons for over 30 seconds causes hair to burn. The HAIRBEAURON [CURL] doesn't, even at the highest temperatures. Instead it improves hair health, and leaves hair smooth and frizz-free.

Do you sell any other products?
At this time, Bioprogramming by Lumielina has three products for sale in the U.S.: the REPRONIZER [DRY], the HAIRBEAURON [STRAIGHT], and the HAIRBEAURON [CURL], which comes in a 1.0" and a 1.4" barrel.

How long does it take to style hair with these devices?
Like conventional styling tools, this depends on the hair type and texture. Bioprogramming Beauty Devices allow you to work smarter, but do not increase drying and styling time when used correctly.


Orders

When will I receive my order?
Orders received by 1:30pm EST Monday-Friday will generally ship same day. Orders received after 1:30pm will ship the next business day. Transit time varies depending on customer proximity to the warehouses and inventory availability. If no one is home to receive your order, you may receive a card from the courier with further instructions.

How can I track the status of my orders online?
You will receive your FedEx tracking number in your shipping confirmation email. You can track the item by clicking on the link provided in the email.

Do I pay for shipping?
We offer free ground shipping on all orders.

Do you ship internationally?
No, we only ship to addresses within the U.S. However, Bioprogramming Beauty Devices are also sold in Japan and Korea. To purchase in Japan or Korea, visit: https://bioprogramming-club.jp/

Do you ship to Alaska, Hawaii, or U.S territories?
Currently, we only ship to U.S. delivery addresses in the 50 states.

Do you ship to APO/FPO addresses?
Not at this time.

What do I do if I have a problem with my order?
If you have any issues with your order, please give us a call at 1-888-585-LUMI (5864) or send us an email at customersupport@lumielina.com.

How do I change or cancel my order?
If you need to make a change or cancel your order, please give us a call at 1-888-585-LUMI (5864) or send us an email at customersupport@lumielina.com.


Returns

What is your return policy?
We know you'll love our Beauty Devices, but should you need to make a return, please do so within 21 days of receipt of your order.

How do I make a return?
To return your Beauty Device, please follow the instructions located on our Returns page.

How do I know if you received my return?
As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Support Team and we'll get back to you as soon as possible.

How do I receive my refund?
Once the returned item has been received and inspected by our warehouse, we will issue a refund to the credit card used for the original transaction.

How long will it take for me to receive my refund?
You will receive an updated email, as confirmation of your return. Please allow 3-5 working days for the refunded amount to post to your credit card.


Warranty

What does my warranty cover?
Your Bioprogramming device is warranted against defects in materials and workmanship for a period of six (6) months from the date of purchase or twenty-four (24) months from date of purchase with approved extension, when used for normal domestic purposes in accordance with the Bioprogramming Safety Guide and Operating Manual.

Can I extend my warranty?
Yes, your six-month Limited Warranty may be extended for up to twenty-four months. To obtain your free Extended Warranty, please register your device at: bioprogramming.com/warranty.

How do I register my device?
You can register your device at: bioprogramming.com/warranty. Please have your device's serial number handy.

Where can I find my device’s serial number?
The device serial number is located on the back lower right of the box. It is an 11 digit number beginning with an A, B or C.


Wholesale Information

How can I receive information about becoming a wholesaler?
Please contact us at orders@lumielina.com.

I’m a hairstylist. Do you offer professional pricing?
Yes, please contact us at orders@lumielina.com.

I’m a salon owner. How can I sell these devices in my salon?
Please contact us at orders@lumielina.com.


My Account

I forgot my password. How can I reset it?
No problem. Just visit your Account details page and click the Forgot Your Password link. You will receive an email with a link to reset your password.

Will my information be saved securely?
Yes, your account is password protected and we also use the latest encryption software. For additional security, you can change your password as often as you wish.